1. Overview

This Returns Policy outlines the terms under which artwork and products purchased from [Your Name / Studio Name] may be returned or exchanged. By placing an order through this website, you agree to the terms described below.

Because original artwork and limited edition pieces are often unique, returns are handled with care and in accordance with this policy.

2. Original Artwork

All sales of original artwork are considered final unless the item arrives damaged or defective.

If your artwork arrives damaged, you must notify us in writing within [7] days of delivery. Please include your order number, a description of the issue, and clear photographs of the damage and packaging. We will review the claim and provide instructions for return or replacement where appropriate.

Returned artwork must be shipped back in its original packaging or equivalent protective packaging to prevent further damage.

3. Prints and Merchandise

Prints and other merchandise may be eligible for return within [14] days of delivery, provided the item is unused, in original condition, and returned in appropriate packaging.

Custom, commissioned, or made-to-order items are non-refundable unless they arrive damaged or defective.

Refunds will be issued to the original method of payment once the returned item has been received and inspected.

4. Shipping Costs

Original shipping costs are non-refundable unless the return is due to an error on our part or a confirmed defect.

Customers are responsible for return shipping costs unless otherwise agreed in writing. We recommend using a trackable and insured shipping service for returns.

5. Exchanges

Exchanges may be offered at our discretion, depending on product availability. If you wish to request an exchange, please contact us within the applicable return period.

6. Commissions

Commissioned artwork is non-refundable once work has begun. A non-refundable deposit of [percentage or amount] may be required prior to starting a commissioned piece. Specific terms for commissions will be outlined in a separate written agreement.

7. Refund Processing

Approved refunds will be processed within [10–14] business days after the returned item has been received and inspected. Processing times may vary depending on your payment provider.

8. Contact Information

For return requests or questions regarding your order, please contact:

Email: art@jaretloggenberg.co.za
Website: www.jaretloggenberg.co.za/contact-us/